to ask when looking for a
HOME CARE AGENCY
We at Hands2Care, Inc. realize that this
may be your first time dealing with a homecare company and
that you may not fully understand our services. Please ask
as many questions as you feel you need to understand exactly
what it is we do, how we do it, when, and for how much.
Here are a few questions we typically hear
from potential clients:
1. What areas
are served and what services are performed?
___ transportation ___housekeeping ___
laundry ___medication reminders ___ errands ___help with bill
paying ___ mail sorting ___meal preparation ___ help with
other services (landscaping, etc)
Hands2Care, Inc. provides all of these services
and many more! We create a personal care plan to fulfill your
every need and we are available from 4 hours weekly up to
24 hours daily.
2. How will
you determine who will come to the home and will you send
the same aide each time?
___ same aide ___ different aides ___ two or three of the
same aides determined by: ___ availability ___location ___needs
Hands2Care, Inc. tries to send the same
one or two people to the home depending on the number of hours
needed for care. Our goal is to have consistency, so we will
develop a set schedule. We personally match our clients and
Caregivers based on client needs and Caregiver strengths.
We also try to match based on abilities, personalities, hobbies,
3. Can we
meet the person(s) who will be assigned before we sign the
Absolutely! At Hands2Care, Inc. you always have the option
of meeting the potential Caregiver prior to the final agreement.
4. What is your procedure if
we are not happy with whom you send out?
___ Will talk to them ___ Will remove them from service
If at any time clients are not satisfied,
FOR ANY REASON, we will immediately remove that Caregiver
from service and assign someone else.
5. Are your
Caregivers employees or independent contractors and are they
bonded and insured? What pre-employment testing is done for
your employees and what is done for training?
___Criminal background check ___Motor Vehicle checks ___TB
testing ___Personal and Professional References
___ Drug testing ___ Initial training ___On-going training
At Hands2Care, Inc., all Caregivers are
bonded and insured and are employees of the company, which
means we take out all necessary taxes and they are covered
under our workers compensation. They are thoroughly screened
including all of the above and more! Training is performed
upon hiring and then every month. We ensure that the Caregivers
we send to your home are caring, qualified and reliable individuals.
6. What happens
if someone calls in, is late or doesn’t show up? What
are your back-up procedures?
___ Find someone else ____ Back-up plan in place
____ FREE Service
At Hands2Care, Inc., each Caregiver has
a back-up. If someone is unable to work, the back-up person
for that Caregiver will be assigned. We also offer our exclusive
Quality Guarantee. If the back-up Caregiver is unable to work
and we can not provide service to you, your next visit is
FREE. If someone is late and causes you to be late for an
appointment, the visit is also FREE.
___ What is the cost? ___ Are there any hidden costs?
___ Is there an assessment fee? ___ How do we pay?
___ Is there a deposit required?
Hands2Care, Inc. prices are very competitive
and are generally charged by the hour. Our minimum charge
per visit is 4 hours. We bill every two weeks and payment
is due upon receipt of the invoice. We offer free in-home
assessments so give us a call! We’d be happy to speak
8. How long
have you been in business and is this a franchise?
___ Franchise ___ Locally owned ___ Number of years in business
Hands2Care, Inc. is locally owned and operated
and is not a franchise. As a member of The Senior’s
Choice companion care network since 2006, we have access to
20+ years of knowledge, expertise, and skills.
9. Who supervises
Our Caregivers at Hands2Care, Inc. are personally supervised
by the owner of the company who makes visits to the house
while the Caregiver is there to ensure that everything is
going smoothly. The owner stays in communication with the
family and reports this information to a designated member
of the family.
10. How is
communication with the family maintained?
___ Telephone ___ Documentation Book
Hands2Care, Inc. not only keeps in contact
with the family via phone, but we also have an exclusive “Care
Plan Book” which is kept at the clients’ home.
This book serves as a communication tool for families and
the Caregiver(s). There is a place in the book for family
(or the client) to write notes to the Caregiver(s) and the
Caregiver(s) will document in the book daily as to what occurred
while they were there. The book also serves as a reference
for Caregivers of who to notify in emergency, location of
important documents, care needed, likes and dislikes, etc.
11. What hours
can I contact someone from the agency?
___ Monday through Friday ___ All hours
Someone from Hands2Care, Inc. is available
24 hours a day. Just call the main number and the answering
service will locate us. We will promptly return your call.